Tenant Resources

Local

Housing Resources Directory Guide

Download the guide in English or Spanish from the Santa Cruz County Office of Education.

The Santa Cruz County Office of Education, United Way of Santa Cruz County, and Encompass Community Services have partnered to provide this resource directory to connect individuals and families with rent assistance options and shelter services within the Santa Cruz community. Resource sections include:

  • Rent Payment Assistance
  • Affordable Housing
  • Housing Assistance for Youth/Young Adults/Families
  • Housing Assistance for Survivors of Domestic Violence
  • Utilities Assistance
  • Housing Navigation Services
  • Tenants Rights & Protection
  • Emergency Shelters & RV Safe Parking

Relocation Assistance for Displaced Tenants

Chapter 21.03 of the City's Municipal Code requires landlords to provide relocation assistance to residential tenants who are required to vacate a rental due to unsafe or hazardous living conditions, due to the illegal use of the structure as a residence, or due to a large rent increase.

Tenant Relocation Related to Rent Increase Ordinance

Provisions of the City's Large Rent Increase Ordinance, found in Chapter 21.03 of the City's Municipal Code, require a landlord to provide relocation assistance to a tenant if the tenant needs to vacate a residence due to a large rent increase that they can't afford. For more information, read the Ordenanza sobre Aumentos Grandes en el Alquiler(PDF, 93KB).

Renter Protections from Demolition

Local and state law provide protections for renters displaced due to the demolition of their rental unit that could include replacement housing requirements, relocation assistance, right of first refusal, and affordability restrictions. See the City's Demolition of Housing informational document(PDF, 400KB) for more detail. Active housing relocation plans for development projects can be found on the City's Housing Relocation Plans webpage.

Rent Increase Protections Beyond State Law

Under AB 1482, landlords are prohibited from raising rents more than 5 percent plus the percentage change in the cost of living, or 10 percent—whichever is lower—over a 12-month period. Chapter 21.07 of the Santa Cruz Municipal Code expands upon these protections to provide additional protections to Section 8 tenants and to tenants of units with expiring affordable rental restrictions.

Residential Rental Inspection Services

All rental units in the city are required to be enrolled in the City's Residential Rental Inspection Services program. This program requires yearly inspections to ensure that the rental units meet basic health and safety regulations.

Affordable Housing Resources for Renters

The Chamber of Commerce has compiled a list of affordable housing resources for renters. Information covered includes what affordable housing is, how renters can apply for various programs, and how the city and municipal governments can find the resources needed to support their citizens in finding affordable housing.

Affordable Housing Developments (Santa Cruz County)

Please visit the following websites for lists of affordable housing:

Affordable Measure O Units (Inclusionary Housing)

The City of Santa Cruz requires developers to provide a certain number of affordable units in their projects located within the city limits of Santa Cruz. If you are interested in renting or purchasing a Measure O unit, contact the unit representative directly. If you have questions on how the Measure O Application process works, please visit the main Measure O page. Please visit the following websites for more information:

Financial Resources

Rental Assistance Program (RAP) - The Community Action Board RAP program serves low-income residents, families with children 0 thru 17, Disabled (temporary of permanently), and/or people 60 years or older. The RAP is an eviction prevention program and offers rental assistance to Santa Cruz County residents faced with an eviction notice. Please contact the Community Action Board for more information.

Security Deposit Program - The Security Deposit Program is administered by the Housing Authority of Santa Cruz County. Low income tenants are eligible for assistance with required rental deposits. The security deposit program assists tenants with the deposit required at initial occupancy. For assistance with this program please contact the Housing Authority of Santa Cruz County.

Other Local Resource Phone Numbers

  • Community Action Board 831-778-4535
  • Texting "RENT" to 211-211 can help you find assistance with rent in Santa Cruz.
  • Families in Transition 831-740-2947
  • La Manzana Community Resources 831-724-2997 x 208
  • Live Oak Community Resources 831-476-7284
  • Mountain Community Resources 831-335-6600 (San Lorenzo Valley & Scotts Valley communities)
  • Nueva Vista Community Resources 831-423-5747

Local Legal Resources

Tenant Sanctuary

The Tenant Sanctuary works to empower tenants by educating them on their rights and providing the tools to pursue those rights.

Housing Mediation

The Conflict Resolution Center (CRC) of Santa Cruz County is helping with tenant and landlord mediation.

CRC's Housing Mediation Program - provides free mediation services to landlords and tenants with rental housing disputes. Goal is to increase housing stability for tenants, avoid court filings, and improve relationships between landlords and tenants.

  • Benefits of Mediation:
    • For Tenants
      • Does not affect rental history
      • Does not affect credit history
      • Helps avoid evictions
      • Creates stronger communication and relationship with landlord
    • For Landlords
      • Takes less time than the court process
      • Costs less than going to court
      • Improved lease compliance
      • Creates stronger communication and relationship with tenants

Housing Complaints

The City does not provide counseling nor does it intervene in tenant/landlord disputes, unless there are building or zoning code violations in the rental unit. To report a code violation please call the City of Santa Cruz Code Compliance Division at 831-420-5100. For more information or to download a complaint form, please visit the Code Compliance Division webpage.

2025 CA Guide to Tenants and Landlords rights and responsibilities(PDF, 3MB) (available in English and Spanish)

State

HERA

Housing & Economic Rights Advocates (HERA)
610 16th Street, Suite 420
Oakland, CA 94612
*No Drop-Ins*
(510) 271-8443
inquiries@heraca.org

Mailing Address
P.O. Box 29435
Oakland, CA 94604-0091

HERA is a California statewide, not-for-profit legal service and advocacy organization dedicated to helping Californians — particularly those most vulnerable — build a safe, sound financial future, free of discrimination and economic abuses, in all aspects of household financial concerns.

HERA provides free legal services, consumer workshops, training for professionals and community organizing support, create innovative solutions and engage in policy work locally, statewide and nationally.

State of California "Housing is Key" Webpage

A Guide To Residential Tenants' and Landlords' Rights and Responsibilities (ENG) - California Tenants - A Guide to Residential Tenants' and Landlords' Rights and Responsibilities was written by the State Department of Consumer Affairs' Legal Affairs Division and substantially revised by the Department of Real Estate's Legal Section. The opinions expressed in this booklet are those of the authors and should not be construed as representing the opinions or policy of any official or agency of the State of California. This booklet is intended for informational purposes only and is not legal advice. To the extent that readers have questions or need further guidance, readers should consult an attorney, legal aid society, landlord association, or tenant advocacy group for advice in particular cases, and should also read the relevant statutes and court decisions when relying on cited material. For a Spanish translation, please click here.

California Eviction Protections

  • AB 3088: The Tenant, Homeowner, and Small Landlord Relief and Stabilization Act of 2020

Federal

Housing and Urban Development (HUD) Fair Housing and Equal Opportunity

The mission of the Office of Fair Housing and Equal Opportunity (FHEO) is to eliminate housing discrimination, promote economic opportunity, and achieve diverse, inclusive communities by leading the nation in the enforcement, administration, development, and public understanding of federal fair housing policies and laws. If you have experienced housing discrimination, please contact FHEO directly to file a compliant online, via email, via telephone or via postal mail.

HUD Eviction Resources

In the wake of the Supreme Court's decision that invalidated the Centers for Disease Control and Prevention's (CDC's) eviction moratorium, HUD is using every tool at its disposal to help safeguard the millions of Americans now in danger of losing their homes. View the HUD Evictions Guidance to learn more about the actions HUD is taking to help prevent evictions.

HUD programs and resources should be sought out by all Americans who are seeking assistance in avoiding eviction, relocating to new homes in the event an eviction moves forward, and fighting unfair evictions. HUD also has a responsibility to assist landlords, owners, Public Housing Authorities (PHAs), and all its stakeholders in weathering this public health crisis.

Eviction prevention resources, tools, and training for HUD's grantees will continue to be posted to HUD Exchange as they are available. A few resources include:

If you're a renter having trouble paying your rent, utilities, or other housing costs - help may be available through HUD's rent relief resources.

Fair Housing

Department of Housing and Urban Development (HUD) fair housing posters:

What is fair housing?

Fair housing is a condition in which individuals of similar income levels in the same housing market have a similar range of choices available to them regardless of race, color, ancestry, national origin, religion, sex, disability, marital status, familial status, source of income, sexual orientation or any other arbitrary factor.

Who is protected?

Federal and state fair housing laws prohibit discrimination in the sale, rental, lease, or negotiation for real property based on protected status. Under federal law protected status includes race, color, religion, sex, national origin, familial status and disability. California fair housing laws reflect the federal laws and add marital status, ancestry, source of income, sexual orientation, and any arbitrary discrimination as the protected categories under the laws.

What do I do if I think I have a fair housing problem?

The City's Fair Housing Information Pamphlet(PDF, 208KB) provides information on housing discrimination, predatory lending, and landlord/tenant rights. The pamphlet explains the laws protecting tenant and homebuyer rights, how to recognize when these rights are being violated; and where to get help.

The City maintains a formal contract with the California Rural Legal Assistance (CRLA) to help low income residents with fair housing complaints. As the primary fair housing assistance provider in the Santa Cruz area, CRLA provides a variety of consultation services through its hotline service and consultations.

The Santa Cruz County Office of the District Attorney, Consumer and Environmental Affairs Division provides limited landlord-tenant self help information on its website. Information is provided on tenant rights, security deposits, and evictions.

The California Department of Fair Employment and Housing (DFEH) is the state agency responsible for protecting residents of California from unlawful discrimination in employment, housing and public accommodations, and from the perpetration of acts of hate violence. The DFEH investigates only discrimination complaints. If you feel you have been or are being discriminated against call the DFEH at 1-800-884-1684.

The US Department of Housing and Urban Development (HUD) is the federal agency responsible for administering the federal Fair Housing Act. To file a complaint, contact the regional HUD Fair Housing and Equal Opportunity Office in San Francisco at 1-800 347-3739 or you may call HUD's Housing Discrimination Hotline at 1-800-669-9777. You can also Report Housing Discrimination on HUD's website.

In February 2013 HUD released a Fair Housing app for the iPhone and iPad. The app uses the latest technology to provide the public with a quick and easy way to learn about their housing rights and to file housing discrimination complaints, and informs the housing industry about its responsibilities under the Fair Housing Act.

Information concerning the app can be accessed on the internet at HUD's website.

The following is a list of other fair housing legal assistance available to Santa Cruz residents:

  • California Rural Legal Aid Society (low income only) 458-1086
  • Senior Citizens Legal Services (55 years of age and above) 426-8824
  • Santa Cruz Lawyer's Referral Service ($40 for ½ hour legal consultation) 425-4755
  • Small Claims Advisory by Monterey College of Law (free service) 373-1959

Where can I find information about the City of Santa Cruz fair housing policies or planning documents?

Anti-Discrimination Ordinance: Under Section 9.83.040 of the Santa Cruz Municipal Code, the City prohibits discrimination in housing and real estate transactions.

Analysis of Impediments to Fair Housing Choice: Every five years the City assesses the status of fair housing, identifies any potential problems, and develops a course of action to eliminate any fair housing issues in the City. The AI provides an overview of the laws, regulations, conditions or other possible obstacles that may affect access to housing in Santa Cruz. View the 2017-2020 Analysis of Impediments to Fair Housing Choice(PDF, 853KB).

Other Plans: The City's General Plan Housing Element, Redevelopment Implementation Plan, and Consolidated Plan provide a range of policies affecting fair housing. In addition the County-wide Homeless Action Partnership (HAP) 10-Year Plan to End Homelessness covers countywide efforts to address homelessness and the Housing Authority of the County of Santa Cruz covers the issues of public housing, Section 8 rental assistance, and other similar types of programs for very low income residents.

Affirmative Marketing of HUD Assisted Housing

The City receives an annual grant from HUD to facilitate in the development and preservation of affordable housing under the Home Investment Partnership Program (HOME). Although the City does not directly own or manage any HOME-funded affordable housing projects, the City does, however, fund such projects and requires recipients of HOME funds to comply with all HOME regulations, including the affirmative marketing requirements as defined in Title 24 Part 92.351 (Subpart H) of the Federal Code of Regulations.

The Affirmative Marketing Policies and Procedures(PDF, 18KB) the City follows are included in the HOME Regulatory Agreements with the developers of HOME assisted units.

Additional Information

Please note the City does not provide housing to individuals/households or legal assistance in landlord/tenant disputes.

If you have any questions or need assistance, please contact the Housing Team at housing@santacruzca.gov.