Pay Online

MyCityofSantaCruz - New Online Payment Portal

Visit www.mycityofsantacruz.com now to make your payments!

  • Centralized location for making payments to the City
  • Paperless Billing - view your bill online, and print when you need to
  • Automatic Payments - sign up for recurring monthly payments with your debit/credit card
  • Email or SMS (text) notifications - receive a "heads up" whenever a new bill comes out

Initial Payment Types

  • Utility Bills
  • Business License and Zoning Clearance Application and Business License Renewals
  • Residential Rental Inspection Service (RRIS) Application and Renewals
  • Donations - Support City Programs

Utility Bill FAQ

What is My City of Santa Cruz payment portal?

MyCityofSantaCruz is a simple and secure online bill pay (OBP) portal for City of Santa Cruz services, including Santa Cruz Municipal Utility bills. Make payments quickly and conveniently from your computer or mobile device. As the City adds more online services, MyCityofSantaCruz will be your one spot to manage accounts, pay bills, and more.

 

Why are you transitioning to a new online bill pay portal?

The City of Santa Cruz wanted to create an all-in-one payment portal to make bill payment easy and convenient for customers and citizens. Previously, the City supported separate online bill pay portals for each of its services. MyCityofSantaCruz integrates all of these City services and payments into one easy place to do business. Additionally, MyCityofSantaCruz also expands the range of payment options available to customers. The previous online bill pay portals only accepted debit/credit card payments. MyCityofSantaCruz adds e-checking and online ACH to the list.

 

Will there be extra fees?

There will be no extra costs associated with using the MyCityofSantaCruz portal.

 

If I register on onlinebiller.com/santacruz now, do I have to re-enter my information on MyCityofSantaCruz later?

You can create an online bill pay profile with onlinebiller.com/santacruz between now and 9/30. On 10/1, all existing profiles will be moved to MyCityofSantaCruz, and existing profiles will receive an invite to MyCityofSantaCruz following their October bill. Existing profiles will not have to re-enter their profile information, but they will have to register with MyCityofSantaCruz and create a new password to get into their profile.

 

Is my information secure?

Your personal and business information is protected using the highest forms of browser security available today.

The site is secured by Entrust, which ensures the security certificates generated by the site are valid and secure. Every time a user connects to the MyCityofSantaCruz website, an encrypted, secure connection is made between your browser and MyCityofSantaCruz, ensuring that your experience is safe and secure. When accessing the MyCityofSantaCruz site, look for the "s" in https:// at the beginning of the web address and (on most browsers) the golden lock symbol padlock will appear in the address bar.

 

Credit Card Service Fee
Beginning July 1, 2025, the City of Santa Cruz will extend the 3% credit card service fee (also known as a convenience fee) to all payments made with a credit card. Currently, credit card service fees are charged for tax payments. Per resolution NS-30,473, passed April 22, 2025, the service fee is established to recoup transaction costs. Customers can avoid paying the fee by paying with a check or cash.

Other Ways to Pay: By Appointment, Mail, or Phone

Contact us for the most update-to-date information on how to pay.

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