Accessibility (ADA) Grievances

It is the policy of the City of Santa Cruz to offer its public programs, services and meetings in a manner that is readily accessible to all. Persons with disabilities who require materials in an appropriate alternative format, auxiliary aids, or modifications to policies or procedures to access City meetings, programs, or services should contact the City's ADA Coordinator. Requests for assistance or accommodations should be submitted as soon as possible but no later than seventy-two (72) hours in advance of a scheduled meeting, program, or service.

Complaints that a program, service, or activity of the City of Santa Cruz is not accessible to persons with disabilities should be directed to the City's ADA Coordinator. Grievances can be submitted via email or regular mail.

Grievances are submitted by completing the Accessibility Grievance Form. We appreciate your submittal as your grievances will help address any issues in City facilities that need to be addressed. Once a grievance is submitted, a response will be returned within 72 hours that your complaint has been received, whether the item has been or will be addressed in the City's ADA Transition Plan, and what year it is budgeted, if applicable.

Submitting the Grievance Form

1. Forms can be submitted through our Online Grievance Form
2. If you cannot submit online please contact the ADA Coordinator for alternative means to complete the form.